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Please review the After-Sales Service Policies carefully below.
PART I – LIMITED WARRANTY
These Fluidity After-Sales Policies (these “Policies”) only apply to Fluidity products you purchased from Fluidity’s online store [https://shop.fluidity.tech] for your own use and not for resale. Purchases of products you purchased elsewhere may be subject to additional terms and conditions.
By using your Fluidity product (the “Product”), you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your Fluidity product. You may be entitled to a full refund of your purchase of the Product if you return the unopened Product within fifteen (15) calendar days of receiving a product in accordance with the Part III of these Policies. You may be entitled to a refund, less a 15% restocking fee, of your purchase of the product if you opened your product and return it within fifteen (15) calendar days of receiving a product in accordance with the Part III of these Policies.
Fluidity may periodically update, modify, or revise the terms and conditions of these Policies as notified to you in writing or as posted on this page.
What is Covered
Under this Limited Warranty, Fluidity warrants that each Fluidity product that you purchase from Fluidity’s online store will be free from material and workmanship defects under normal use in accordance with Fluidity’s published product materials during the warranty period. Fluidity’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications. The warranty period for different products and parts vary, please check http://www.fluidity.tech/warranty-period to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and Fluidity.
How to Obtain Warranty Service
If a product does not function as warranted in accordance to Fluidity’s product materials during the warranty period, you may obtain after-sales service by contacting Fluidity’s local service center as provided in Part II of these Policies or through fludity.zendesk.com. You will need to provide a valid proof-of-purchase, receipt or order number (for Fluidity Direct Sales) for the warranty service.
Charges may apply for services not covered by this Limited Warranty. Please contact Fluidity for information specific to your location. Please note that the warranty service is only available in the respective Fluidity service regions where you purchased your Fluidity product.
What Will Fluidity Do
Fluidity or its authorized representatives will attempt to diagnose and resolve your problem by email, online chat or telephone. Fluidity may direct you to download and install particular software updates.
If your problem cannot be resolved over email, online chat, telephone or through the application of software updates, you may be required to deliver the product to Fluidity for further examination. Fluidity will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
LIMITATION OF LIABILITY
WHEN RECEIVING SERVICE, FLUIDITY IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN FLUIDITY’S POSSESSION OR IN TRANSIT, IF FLUIDITY IS RESPONSIBLE FOR TRANSPORTATION.
FLUIDITY IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL FLUIDITY, ITS AFFILIATES, SUPPLIERS, VENDORS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF FLUIDITY FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF THE ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT. THE FLUIDITY PRODUCTS SOLD HEREUNDER CONTAIN COMPONENTS MANUFACTURED OR SUPPLIED BY THIRD PARTIES. IN NO EVENT SHALL SUCH THIRD PARTIES, INCLUDING FLUIDITY’S THIRD PARTY DEVELOPERS, VENDORS, SUPPLIERS, CONTRACTORS, OR CONSULTANTS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES ARISING FROM THESE POLICIES. SUCH THIRD PARTIES ARE BENEFICIARIES OF THE SALE OF SUCH PRODUCTS SOLD TO YOU HEREUNDER. THIRD PARTY COMPONENTS IN THE FLUIDITY PRODUCTS OR OTHERWISE SUPPLIED BY FLUIDITY MAY NOT BE USED INDEPENDENTLY OF THE FLUIDITY PRODUCTS.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY TO THE EXTENT ARISING FROM FLUIDITY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF WARRANTY
TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, FLUIDITY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE. THE FLUIDITY ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN FLUIDITY LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIAL, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, DEFECTS OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL FLUIDITY’S PERFORMANCE OF ITS OBLIGATIONS UNDER THESE POLICIES FOR EACH PRODUCT PURCHASED THROUGH FLUIDITY’S ONLINE STORE EXCEED THE PRICE PAID FOR SUCH PRODUCT.
SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, FLUIDITY LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT FLUIDITY’S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY.
SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OR WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
Your Other Rights
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with Fluidity. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
*Warranty period may vary according to local laws and regulations.
PART II – GENERAL TERMS
Fluidity guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact Fluidity at email@example.com if you purchased your product on the Fluidity online store or your authorized Fluidity dealer for more details.
You can request Return & Refund Service
Return & Refund Service will not be provided where:
You can request Replacement Service:
Replacement Service will not be provided where:
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes Fluidity’s property and the replacement product or part becomes your property. Only unaltered Fluidity products and parts are eligible for replacement. Replacement products or parts provided by Fluidity may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.
Use of Personal Contact Information and Data
WARRANTY PERIOD OF MAIN PARTS
|Product||Main Components||Warranty Period|
|FT Aviator||Main Controller||12 Months|
|FT Aviator||Battery||6 Months|
|FT Aviator||Accessories||No Warranty|
|Retailed Accessories||Retailed Accessories||3 Months|
*Warranty period may vary according to local laws and regulations.
PART III – CHOICE OF LAW
The provisions of these Policies shall be governed by the laws of the State of Texas without regard to the conflict of laws principles thereof. If any portion of these Policies or the application thereof to any persons or circumstances should be found to be invalid by a court of competent jurisdiction, such invalid portion shall be deemed amended to the minimum extent required to comply with state law.